At Bad Baskets, we pride ourselves on our custom made gift baskets. Here are some answers to frequently asked questions: SHIPPING & DELIVERY We offer fast and reliable shipping to ensure your gift basket arrives in perfect condition. Shipping rates are determined based on the destination and weight of the basket. Please allow 1-3 business days for processing and 3-7 business days for delivery. EASY RETURNS We want you to be completely satisfied with your gift basket. If for any reason you are not happy with your purchase, please contact us within 7 days of receiving your basket to arrange a return or exchange. TRACKING YOUR ORDER Once your order has been processed and shipped, you will receive an email with your tracking information. You can also check the status of your order by logging into your account. MONEY BACK GUARANTEE We are confident that you will love your custom made gift basket. If for any reason you are not satisfied, we offer a 30-day money-back guarantee. 100% SECURE ORDERING We take the security of your personal information seriously. Our website uses the latest technology to keep your information safe and secure. PRIVACY POLICY We respect your privacy and are committed to protecting your personal information. Please review our privacy policy for more information.